How We Improve Our Courses Every Single Week

Semih Demirci
Posted:
April 7, 2025
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How We Improve Our Courses Every Single Week
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This blog post explains the course improvement processes on LetsDefend.

At LetsDefend, our Content Development Team employs a dynamic approach for course creation and refinement. This iterative approach ensures that our training materials evolve through:

  • User-driven updates – Incorporating learner feedback to address pain points.
  • Content modernization – Aligning with the latest industry trends.
  • Structural refinements – Optimizing course length, delivery formats, and lab integration.

Key Drivers Behind Our Improvement Strategy

Our commitment to improvement is rooted in five key objectives:

  • Pedagogical Effectiveness – Elevating knowledge retention and skill application.
  • User-centric Design – Tailoring content to learner needs and preferences.
  • Timeliness – Ensuring all material reflects current cybersecurity practices.
  • Engagement – Leveraging interactive elements to boost participation.
  • Hands-on Relevance – Expanding lab environments for real-world readiness.

Course Improvement Steps

To maximize the effectiveness of our courses and systematically enhance course quality, we follow a rigorous 7-phase pipeline:

  • Collecting User Feedback
  • Filtering Valuable/Empty Feedback
  • Reviewing the Feedback Data
  • Analyzing User Behavior
  • Planning Changes
  • Implementing Changes on LetsDefend
  • Integrating into Standard Improvement Processes

Collecting User Feedback

The first stage of the course improvement process is to collect user feedback. In this phase, feedback is collected through forms on LetsDefend and the feedback channel on LetsDefend Discord.

Course feedback survey

At the end of each course, a feedback form allows users to rate their experience and provide detailed comments on strengths and areas for improvement.

Users can also submit their positive/negative feedback via the LetsDefend Discord channel. Please note, however, that these forms are the primary means of course feedback.

LetsDefend Discord channel

For specific questions within a course, feedback can be submitted using the "Give Feedback" option in the question menu.

Lesson question feedback button

Filtering Valuable/Empty Feedback

After collection, we process a large dataset of feedback. Empty or irrelevant responses are filtered out, leaving actionable insights for evaluation.

Reviewing  the Feedback Data

Once filtered, we analyze recurring themes in the feedback. All valid responses are assessed to identify common pain points or suggestions.

Feedback word cloud

User feedback

Analyzing User Behavior (Validation Phase)

After multiple validation stages, feedback is cross-checked with LetsDefend’s analytics to confirm alignment with actual user behavior.

User behaviour for course pages

For example, to validate requests for "more practice" or "more questions," we compare completion rates of theoretical courses vs. practical labs.

Planning Changes

Approved feedback moves to the planning stage, where we determine necessary updates and assign tasks to relevant teams.

Implementing Changes on LetsDefend

After the teams have been informed and assigned tasks, the implementation of the improvements and their impact on LetsDefend are monitored and analyzed.

Quiz type of question

Integrating into Standard Improvement Processes

Successful improvements are incorporated into our standard content development and publishing procedures for future courses.

How Can You Contribute to Course Improvement?

Final Thoughts

At LetsDefend, we view cybersecurity education as an ongoing collaborative effort. We integrate user feedback with platform analytics and industry developments to ensure that our courses evolve to meet real-world demands while maintaining academic rigor. Your active engagement in this process is greatly appreciated, as your insights play a crucial role in shaping training that is not only current but also highly impactful. By working together, we can redefine the potential of effective cyber training.

If you liked this post, you should check this one too: How We Generate Simulated SIEM Alerts

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