This blog post explains the course improvement processes on LetsDefend.
At LetsDefend, our Content Development Team employs a dynamic approach for course creation and refinement. This iterative approach ensures that our training materials evolve through:
Our commitment to improvement is rooted in five key objectives:
To maximize the effectiveness of our courses and systematically enhance course quality, we follow a rigorous 7-phase pipeline:
The first stage of the course improvement process is to collect user feedback. In this phase, feedback is collected through forms on LetsDefend and the feedback channel on LetsDefend Discord.
At the end of each course, a feedback form allows users to rate their experience and provide detailed comments on strengths and areas for improvement.
Users can also submit their positive/negative feedback via the LetsDefend Discord channel. Please note, however, that these forms are the primary means of course feedback.
For specific questions within a course, feedback can be submitted using the "Give Feedback" option in the question menu.
After collection, we process a large dataset of feedback. Empty or irrelevant responses are filtered out, leaving actionable insights for evaluation.
Once filtered, we analyze recurring themes in the feedback. All valid responses are assessed to identify common pain points or suggestions.
After multiple validation stages, feedback is cross-checked with LetsDefend’s analytics to confirm alignment with actual user behavior.
For example, to validate requests for "more practice" or "more questions," we compare completion rates of theoretical courses vs. practical labs.
Approved feedback moves to the planning stage, where we determine necessary updates and assign tasks to relevant teams.
After the teams have been informed and assigned tasks, the implementation of the improvements and their impact on LetsDefend are monitored and analyzed.
Successful improvements are incorporated into our standard content development and publishing procedures for future courses.
At LetsDefend, we view cybersecurity education as an ongoing collaborative effort. We integrate user feedback with platform analytics and industry developments to ensure that our courses evolve to meet real-world demands while maintaining academic rigor. Your active engagement in this process is greatly appreciated, as your insights play a crucial role in shaping training that is not only current but also highly impactful. By working together, we can redefine the potential of effective cyber training.
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